Frequently asked questions

Note: Please click on the questions to see the answer!

Shopping

Can I buy sample products and if yes, how?

Yes, most of our gels have sample size and you can buy them the same way as the other products.

Do you have sales, special offers?

Every month we have a very favourable special offer for all our customers and partners. Follow us for more details.

On wich platforms I will be notified about the special offers and novelties?

Subscribe to our newsletter in the webshop and follow us in the social media:
facebook.com/MysticNailsofficial

instagram.com/mysticnailsofficial

pinterest.com/mysticnailshun

Can I order products that are out of stock?

We can only deliver those products that are available. You can see the availability at every product and category page.

How can I order?

You can order in our webshop from anywhere at any time.

What shall I do if I realise that I want to modify my order after i already placed it. How much time do I have to edit it?

Contact us as soon as possible at [email protected] e-mail address. If your parcel is not dispatched yet, we can still modify it.

Can I place an order in e-mail or on the phone?

For the security of your order and your personal details you can only place an order in the webshop.

Can I return a product that I don't need?

In case the product is unused and not damaged we can buy it back as it is described in the GTC.

I received the products, where can I add a review? In case I have a problem who can I contact?

We are happy if you share your experience. In the webshop you can post your review at every product. Assuming that you have any question, please contact us at [email protected] e-mail address.

Is there a minimum order?

There is no price limit for orders.

Can I order without registration?

Yes.

What kind of notification do I receive from orders?

We are going to send a message to the e-mail address you provided for your order / registration.

Is there a printed catalogue?

Yes, feel free to add it to your order and we will deliver it for you.

What quality the Mystic Nails products represent?

Our products represent professional quality, in the last 10 years we are distributing in more than 25 countries with a great success.

Payment / Delivery

What kind of payment options are available?

You can choose between Bank transfer and PayPal.

How much is the delivery cost?

We have a very favourable rate all round the world. For details please visit Delivery and Payment Information site.

After placing an order, how long does it take until the package arrives here?

That is mainly depending on your country of residence. Usually it takes 1-7 working days.

Can anybody take my package from the curier or only me?

Anybody on your shipping address can take your package.

What happens if nobody is at home when the curier brings the package?

The curier usually tries to deliver 2 times. If you missed the first he will leave you a note. You will be able to call the courier and fix the next delivery time.

Can I ask for a specific time for delivery?

Please contact the curier on the phone number you receive in text message.

Can I change the delivery address?

You can add any addresses for delivery and invoicing if you are a registered client. You can do it while placing your order or in your profile settings.

What happens if the products are damaged by the courier?

It is very important for us to make sure you will receive all the products packed safely and without any mistakes to ensure immaculate delivery. Mystic Nails Hungary pays a lot attention on our customers’ satisfaction therefore we check every single order more times before sending out to you. Assuming that something is damaged, please contact us immediately after delivery at [email protected]