General Terms and Conditions
These General terms and conditions are regulated by the Europen Union law.
If you would like to become the user of our webshop we kindly ask you to carefully read the General Terms and Conditions detailed below. You should only use our webshop and take our services/products if you agree all the listed points below and consider it as binding agreement between you and Mystic Nails Hungary Bt the provider and owner of this webshop. This documentation wont be filed, it is issued and considered only in electronic way, it does not refer to any codex. If you have any questions concerning the operation of this webshop or invoicing and delivery process please feel free to contact us.
Table of content:
• Impressum / Company details
• Offered goods and services
• Categories of the offered products
• Order information
• Porcessing the orders
• Steps of ordering
• Receiving the order
• How to modify user data
• False in performance
• Return policy
• How to return the order / withdrawal
Detailed information can be found about delivery options, delivery times and delivery costs under "Payment and Delivery Information" menu.
Impressum / Company details
Company name: Mystic Nails Hungary Bt
Address: Árvíz Str. 61., 6724 Szeged, Hungary
EU VAT ID: HU 21737857
Registration number: 06-06-007078
E-mail: [email protected]
Contact Person, Customer Service: Daniel Döme
EU Online Dispute Resolution:
Offered goods and services
The shown products are only available via online ordering and will be shipped with home delivery service. Please note that the pictures in the webshop are only illustrations, the products in the reality can be slightly different.
Regisration is a requirement of placing an order in our webshop. Precise delivery and billing address have to be given at the regisration. Please note that we cannot take responsibility for faults as results of not correct information given by the user.
The orders are process every working day between 9:30 and 16:30.
Orders can be placed before and after the duration of the processing as well. Ordinary performance time is 10 days after the confirmation of the order.
Please note that pictures shown in the product details are only illustrations and may differ form the reality. We keep the right to refuse partly or fully the orders. In these cases we inform the user in e-mail and the money will be returned (wire transfer).
Steps of ordering
1. Place the choosen product into the chart.
2. In Chart view If you wish to continue shopping click on the button „continue shopping”. If you do not wish to add any more items check the quantity of the ordered product. Adjust 0 value for an item what you wish to remove from your shopping chart or click the delete button. Shopping chart preview will be reloaded after clicking on "Update" button.
3. If you have placed all the needed items into your chart and adjusted the quantities click on „Checkout” button.
4. Please check / choose your delivery details.
5. Click on "Next" to check / choose your shipping method. Click „Next” to set Payment method. Click „Next” once again for order summary.
6. In the Checkout Confirmation page you can see and also modify your delivery / invoicing / payment and order details. To finalize and send your order click on "Confirm order" after accepting the shopping conditions.
7. After sending the order you will receive a confirmation e-mail containing the details of your order.
Please carefully check your invoicing and delivery details just like your e-mail address and telephone number as we cannot take responsibility for faults as results of not correct information given by the user. If you do not receive the confirmation e-mail in 48 hours please check your spam folder or/and the fulness of your inbox. Normally the confirmation e-mail should be received in a few minutes after sending the order but maximum 48 hours at the latest.
Receiving the order
Orders wich come back with notice „refused to receive” or „address cannot be found” can only be sent out again if the delivery costs is paid again.
How to modify user data
Please note that Mystic Nails Hungary Bt cannot take responsibility for faults as a result of incorrect delivery and billing details. So we kindly ask you to carefully fill the registration form.
In case of any change in your details you can modify your data by clicking on „Account” button afer logging in. You can also modify your details at the end of the ordering process and the newly given details will be saved automaticly. You can also add more delivery/billing addresses and choose from the list the one you would like to use while placing your order.
False in performance
False performance is reasonable if the order details in the confirmation e-mail differ from the parcel’s content (for example different quality, different unit). The false performance is not reasonable if the faults are the result of incorrectly given user data and/or order details (product unit, type, colour, quantity…etc).
If the false performance is reasonable the owner of the webshop (Mystic Nails Hungary Bt) will contact the customer in order to find a solution and make an agreement of the reasonable compensation. This agreeement has to be issued in written form.
Any claims can be announced via the contacts below:
Customer Service: Árvíz Str. 61., 6724 Szeged, Hungary
E-mail: [email protected]
Return Policy - Withdrawal
The customer has the right to withdraw the order in 14 working days after receiving the order without any specified reason. In this case the customer have to send back the order and pay the cost of the return delivery. The Customer have 28 days to return the order after reciving it. No other costs can be charged to the customer however the company can claim the return of the expenses arisen from not proper use.
After receiving the returned order Mystic Nails Hungary Bt will transfer the amount of the order to the customer’s bank account in 30 days.
How to return the order
If you wish to withdraw the order you must inform us on any of the given contact details (post, e-mail) in 14 working days after receiving the order. If you wish to send your withdraw notice by post the date of the post stamp will be considered as the date of the return announcement according to the 14 working days announcement deadline.In case of return the Company don’t have to pay back the extra delivery cost, only the normal delivery cost to the costumer. After receiving the returned order we will open the parcel and record the process with video camera to record the condition of the returned goods. Pay attention on proper usage of the goods as the expenses arisen from not proper use have to be paid by the customer.
- User /Data subject : any particular person that can be identified directly or indirectly via personal data;
- Personal data: data that can be applied to a user; especially the name of said user, their identifying attribute, or one or more pieces of information relating to the user's physical, physiological, mental, economic, cultural or social characteristics, and also the conclusion drawn from said data;
- Agreement: the voluntary and definitive declaration of the user's intent, which is founded on sufficient information, and with which the user gives its unambiguous accord to the full or partial management of their personal data;
- Disagreement: the user's objection to the management of their personal data, or their request for discontinuing the management of said data, or for the complete deletion of said data;
- Data Manager / Service Provider / Collector: a particular or legal person, or organization that does not qualify as legal person; who or which determines the aim of the management of data independently or with others; decides and executes in the means of data management (including the device used), or has these means executed by their assigned data processor;
- Data Management: any operation or collective of operations executed on the data; such as collection, recording, storing, enquiring, forwarding, publishing, synchronizing, connecting, classification, deletion, shredding of data, and also the prevention of further use of the data, making a photographic, an audio or a video recording, or recording physical characteristics for the identification of the user (e.g.: finger or hand-print, DNA-sample, iris-scan);
- Data Processing: the performing of technical tasks relating to the management of data, independent from the means of the used operation and instrument, and also the place of application, supposing that the technical task has been performed on the data;
- Data Processor: a particular or legal person; or organization that does not qualify as legal person; who or which processes data according to the contract concluded with the data manager--supposing a lawful conclusion of the contract;
- Forwarding of Data: providing access to the data for a defined third party;
- Publishing of Data: providing access to the date for anyone;
- Deletion of Data: the rendering data unrecognizable to such a degree, that their reconstruction is not possible;
- Classification of Data: assigning an identifying signal to data for final or temporary restriction on access to it;
- Shredding of Data: the complete physical shredding of the data carrier that carries the data in question;
- Third party: a particular or legal person; or organization that does not qualify as legal person; who or which is not equivalent with the user, the data manager or the data processer;
- Data security incident: the unlawful management or processing of personal data, thus unauthorized accessing, changing, forwarding, publishing, deletion, or shredding; or accidental deletion and shredding of said data;
B. Contact details of Service Provider as Data Manager
- Name of Service Provider:.............................. Mystic Nails Hungary Bt. (“Service Provider” hereafter)
- Premises of Service Provider:......................... 6724 Szeged, Árvíz u.. 61.
- Contact Person:............................................. Daniel Döme
- Company Registry Number:............................ 06-06-007078
- VAT Number:................................................. 21737857-2-06
- Name of Registering Authority:....................... Company Registry Lawcourt of Szeged (6722 Szeged, Tábor u. 4.)
- Service Provider’ e-mail address for Users:..... [email protected]
- Phone number:.............................................. 003670/336-4709
C. The Types of Personal Data Required, the Object, Legal Title and Time Period of Personal Data Management
Personal data management is in complience with EU GDPR directions. The Service Provider does not check verify the validation of personal data. Solely the provider of personal data--i.e. User--is responsible for the accuracy of said data. Any instance of providing the e-mail address of a User, the provider takes responsibility, that they and only they will be the users of the service from that e-mail address. Any responsibility concerning signing in from the provided e-mail address falls upon the provider of the e-mail address.
C.1. The Technical Details of the Users of this Webshop
During the use of the webshop, the Service Provider records the IP address of the user, the time period of use (including start- and end-time), and also the type of browser and operating system used--for technical and also statistical reasons to research user behavior. These data is saved periodically and automatically by the system in place. The system does not combine these data with the ones provided at registration or use. Only the Service Provider has access to these data that is being stored on our safe servers.
The service provider stores small date packages on the Users computer the help the operation of the webshop. Further details can be read by clicking here.
C.3 Shop registration
Personal data we collect:
On the webshop you can place an order with or without registration. In both cases we collect and handle the following data as a data handler:
Country of residence
IP address (The system records it at the moment of registration for statistical purposes)
As a registered user the Users accepts that the service provider store and handle their personal data as long as the User deceide to delete the account. If the User place an order without registration the service provider delete their personal date after 5 working days. Alternatively, we delete the accounts after 5 years of inactivity.
These personal datas are stored to identify the Users and their order and to deliver the products ordered. The e-mail address also required to notify the user about their order statuses. The user can provide further billing addresses as well. The datas are rquired for delvery, billing and contacting.
The user provides the password required to access the account. The password can be changed after logging in on the profile page. The personal details also can be changed in the My account page.
The datas will be deleted after 5 years of inactivity or when it is requested by the User.
The conditions mentioned above do not apply to the other datas provided by user on different forms and also does not apply to datas need to be stored due to accounting law.
Deleting and forbidding of the data can be requested at the [email protected] email address. The datas will be deleted/forbidden 5 days after requesting the delete.
Personal data collected from newsletter sucbscribers:
E-mail address, firtname, lastname, phone number(optional).
Subscribing to a newsletter can be done voluntarily. For ordering this service the User is required to provide full name, and email address.
Providing phone number is optional and only required if the User want to be noted about the most important changes and information in text message.
Accessibility of data:
Unsubscribing from newsletter is possibly at the end of every newsletter or can be requested in our customer service. To delete or export your data you can contact the customer service in any form of contact detaild in section B.
Data storage of newsletter subscribers:
The date of the newsletter subscribers are stored in the ListaMester mailing system. The system is operated by the following service provider as a date processor:
Name: Bithuszárok Számítástechnikai és Szolgáltató Betéti Társaság (BITHUSZÁROK BT.)
Site: Hungary - 2051 Biatorbágy, Damjanich utca 8.
Name of the Representative: Mizera Ferenc general manager
Company registration number: 13-06-065996
Statistical number: 21158218-7220-212-01
E-mail: [email protected], [email protected]
In case of enquiry, please contact us at the contact details provided at Section B, where the Service Provider can be contacted.
In case of any problematic issue or enquiry, the Service Provider deletes every incoming mail containing the name and e-mail address of the sender at most 90 days after its arrival to the premises.
D. Data proccessing
Postal service as data proccessor:
Datas forwarded: Firstname, lastname, telephone number, e-mail address, billing name, country, postal code, city, address, other address.
Recepient of data forward: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
(Site: 2351 Alsónémedi, GLS Európa u. 2.) Továbbiakban: GLS
Legal base of forwarding: Fullfilling the contract (order)
The GLS handle the data as a data proccessor according to GDPR rules.
Data forwarded for accounting:
Datas forwarded: Firstname, lastname, telephone number, e-mail address, billing name, country, postal code, city, address, other address.
Recepient of data forward: Proventus-Plusz Kft. (Székhely: 6726. Szeged, Alsó kikötő sor 11.) In further: accounting.
Legal base of forwarding: fullfilling contract, legal requirements for the data handler, protection of interest.
The service provider always create invoice of the fullfilled orders which contains the Users data. The accounting receives the Users data with the invoices as a data processor. The accounting does not keep the invoices, after finishing the statistical processess the accounting deliver the invoices back to service provider. The service provider keeps the invoices in a closed cabinet which can be accessed only by the financial leader of the company Lászlóné Gyimesi.
Data forwarded in case of online bank card payment:
Datas forwarded: Firstname, lastname, e-mail
Recepient of data forward as a data proccessor: OTP Mobil Kft. (1093 Budapest, Közraktár u. 30-32.)
Legal base of forwarding: fullfilling contract, completing payment transaction
The method applied by the data processor is detailed here: http://simplepay.hu/vasarlo-aff
E. Data storage and security of data
The service provider mainly handle the date at site. The datas are stoered on a secure server.
Data storage 1:
Datas provided in the webshop are stored in secure servers and cannot be accessed by a third party. The servers are hosted by: Szalma László EV. (dite / address: Hungary- Csongrádi sgt. 120/B 7/21) who in special circumstances can and must access the datas provided by the User for instance it is requested by police authories. In this regard Szalma László EV. id a data processor and is not handleing the Datas.
Data storage 2:
The datas are also stored in Kulcs Soft invoicing program provided by Kulcs-Soft Számítástechnika Nyrt. The softwares database in located in our safe server at site. The Kulcs-Soft Számítástechnika Nyrt can not access any of the Users Data.
The service provider do every security mesures to protect the users data in it's power.
The service providers IT system is protected agains computer fraud, spying, sabotage, fire and flood, computer viruses and data teft.
F. Right of the Users, legal remedy
F.1. Right to be informed
The User shall have the right to obtain from the service provider confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:
the purposes of the processing; the categories of personal data concerned; the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; the right to lodge a complaint with a supervisory authority; where the personal data are not collected from the data subject, any available information as to their source; the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
F.1.2. Where personal data are transferred to a third country or to an international organisation, the data subject shall have the right to be informed of the appropriate safeguards pursuant to GDPR Article 46 relating to the transfer.
The controller shall provide a copy of the personal data undergoing processing.
F.1.3. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form.
F.1.4.The right to obtain a copy referred to in paragraph F.1.3 shall not adversely affect the rights and freedoms of others.
The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
F.3. Right to erasure (‘right to be forgotten’)
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
the data subject withdraws consent where there is no other legal ground for the processing;
the data subject objects to the processing when there are no overriding legitimate grounds for the processing, or the data subject objects to the processing;
the personal data have been unlawfully processed;
the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
the personal data have been collected in relation to the offer of information society services.
Where the controller has made the personal data public and is obliged to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
The above mentioned grounds not apply to the extent that processing is necessary:
for exercising the right of freedom of expression and information;
for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
for reasons of public interest in the area of public health;
for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in so far as the right is likely to render impossible or seriously impair the achievement of the objectives of that processing; or for the establishment, exercise or defence of legal claims.
F.4. Right to restriction of processing
The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:
the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
the data subject has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data subject.
Where processing has been restricted , such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
A data subject who has obtained restriction of processing shall be informed by the controller before the restriction of processing is lifted.
F.5. Notification obligation regarding rectification or erasure of personal data or restriction of processing
The controller shall communicate any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. The controller shall inform the data subject about those recipients if the data subject requests it.
F.6. Right to data portability
The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:
the processing is based on consent or on a contract; the processing is carried out by automated means.
In exercising his or her right to data portability, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible.
The exercise of the right shall be without prejudice. That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The right referred to shall not adversely affect the rights and freedoms of others.
F.7. Right to object
The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.
Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
At the latest at the time of the first communication with the data subject, the right shall be explicitly brought to the attention of the data subject and shall be presented clearly and separately from any other information.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, the data subject may exercise his or her right to object by automated means using technical specifications.
Where personal data are processed for scientific or historical research purposes or statistical purposes, the data subject, on grounds relating to his or her particular situation, shall have the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
F.8. Automated individual decision-making, including profiling
The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
This shall not apply if the decision:
(a) is necessary for entering into, or performance of, a contract between the data subject and a data controller;
(b)is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests; or
(c)is based on the data subject’s explicit consent.
In the cases referred to in points (a) and (c), the data controller shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.
Decisions shall not be based on special categories of personal data, unless suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests are in place.
The Data subjects / Users can practice their right on any of the contacts listed on section B.
When you engage in certain activities on this site, such as registering, ordering products, or entering contests, Mystic Nails Hungary Bt may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Mystic Nails Hungary Bt may require that you provide us personal information, such as your name, mailing address, e-mail address, and other personal identifying information.
Mystic Nails Hungary Bt collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Mystic Nails Hungary Bt also uses information that you provide as part of our effort to keep you informed about special offers, and other Mystic Nails products and services.
Mystic Nails Hungary Bt recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to Mystic Nails Hungary to be used to inform you of other products and special offers, and you indicate this preference when you provide the information to us, we will honour your preference.
Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.
Last modified: 2019.09.25